At Big Game Sports, we aim to ensure every customer is satisfied with their purchase. If you are not happy with your order, you may request a return within our standard return period or during our extended holiday return window.

All branded products sold by Big Game Sports are 100% authentic and supplied through authorized channels.

Standard Return Window

• Customers may request a return within 14 days of receiving their item(s).

• Items must be returned unused, unworn, and in the same condition as received, with all tags and packaging.

• Return requests made after 14 days of delivery cannot be accepted unless covered under the holiday extension below.

🎄 Extended Holiday Return Policy

For orders placed from now until Christmas, customers may return eligible items up until:

January 14, 2026

This extended window applies only to orders placed during the promotional holiday period.

• Items must still meet all standard eligibility requirements.

• Final sale items remain non-returnable.

Non-Returnable Items

• Products listed in final sale collections

• Used, worn, or damaged items

• Items missing tags or original packaging

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

• A tracked shipping method is recommended for all returns.

Exchanges

We offer exchanges if:

• Items meet standard eligibility requirements.

• The exchange request is submitted within 14 days, or by January 14, 2026 for holiday orders.

• Customers cover postage costs unless we made an error.

How to Start a Return or Exchange

To initiate a return or exchange:

1. Contact us at info@biggamesports.co.uk.

2. Provide your order number, the item(s) you wish to return or exchange, and the reason.

3. Once approved, we will send return instructions.

Please do not send items back without prior approval.

Refunds

• After your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to your original method of paay.

• Processing times depend on your bank or payment provider.

Contact Information

For return or refund questions, please contact:

BIG GAME SPORTS LIMITED
Company Number: 15905278
Registered Address:
55 Neerings, Coed Eva
Cwmbran, NP44 6UH
Wales, United Kingdom

📧 info@biggamesports.co.uk

At Big Game Sports, we aim to dispatch all orders quickly and reliably. This policy outlines our processing times, delivery timeframes, and shipping costs across all regions we serve.

All branded products sold by Big Game Sports are 100% authentic and supplied through authorized channels.

Order Processing

• Please allow up to 2 business days for order processing before dispatch.

• Orders are processed Monday to Friday, excluding public holidays.

• Orders placed after 12 PM (noon) are processed the following business day.

Shipping Methods & Delivery Times

🇬🇧 United Kingdom

Standard Shipping

• Delivery time: 2–4 business days

• Cost: £4.99

Express Shipping

• Delivery time: 1–3 business days

• Cost: £5.99

Next Day Delivery (by 1 PM)

• Delivery time: Next business day

• Cost: £10.99

Free Standard Shipping

• Orders over £50

Free Next Day Delivery

• Orders over £100

All UK orders are shipped via Royal Mail, and a signature may be required.

🇮🇪 Ireland

Standard International Shipping

• Delivery time: 2–11 business days

• Cost: £10.99

🇪🇺 European Union

Standard International Shipping

• Delivery time: 2–11 business days

• Cost: £14.99

🇳🇴🇨🇭 Europe (Non-EU — e.g., Norway, Switzerland)

Standard International Shipping

• Delivery time: 3–17 business days

• Cost: £14.99

🌍 International (USA, Canada, Australia, Japan & more)

Standard International Shipping

• Delivery time: 3–17 business days

• Cost: £19.99

Shipping Confirmation & Tracking

Once your order is dispatched, you will receive a shipping confirmation mail containing your tracking information.
Tracking may take up to 24 hours to update after dispatch.

Delivery Issues

If you experience delays or delivery issues, please contact us with your order number at:

📧 info@biggamesports.co.uk

Our team will investigate the matter promptly.

Holiday Returns Information (Seasonal Extension)

Orders placed from now until Christmas are eligible for our extended holiday return window, allowing returns until:

🎄 January 14, 2026

This return extension does not affect your shipping times or delivery expectations.
All standard shipping rates and delivery windows still apply.

Contact Information

For shipping enquiries, please contact:

BIG GAME SPORTS LIMITED
Company Number: 15905278
Registered Address:
55 Neerings, Coed Eva
Cwmbran, NP44 6UH
Wales, United Kingdom

📧 info@biggamesports.co.uk

Big Game Sports is an authorized retailer/distributor of Brooks. All products are genuine and sourced through approved suppliers.

✔ 100% Genuine Product

✔ Official brand packaging

✔ Supplied by authorized distributors