Refund policy
At Big Game Sports, we aim to ensure every customer is satisfied with their purchase. If you are not happy with your order, you may request a return within our standard return period or during our extended holiday return window.
All branded products sold by Big Game Sports are 100% authentic and supplied through authorized channels.
Standard Return Window
- Customers may request a return within 14 days of receiving their item(s).
- Items must be returned unused, unworn, and in the same condition as received, with all tags and packaging.
- Return requests made after 14 days of delivery cannot be accepted unless covered under the holiday extension below.
Non-Returnable Items
- Products listed in final sale collections
- Used, worn, or damaged items
- Items missing tags or original packaging
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was incorrect or faulty.
- A tracked shipping method is recommended for all returns.
Exchanges
We offer exchanges if:
- Items meet standard eligibility requirements.
- The exchange request is submitted within 14 days.
- Customers cover postage costs unless we made an error.
How to Start a Return or Exchange
To initiate a return or exchange:
- Contact us at info@biggamesports.co.uk.
- Provide your order number, the item(s) you wish to return or exchange, and the reason.
- Once approved, we will send return instructions.
Please do not send items back without prior approval.
Refunds
- After your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued to your original method of pay.
- Processing times depend on your bank or payment provider.
Contact Information
For return or refund questions, please contact:
BIG GAME SPORTS LIMITED
Company Number: 15905278
Registered Address:
55 Neerings, Coed Eva
Cwmbran, NP44 6UH
Wales, United Kingdom