Shipping policy
At Big Game Sports, we aim to dispatch all orders quickly and reliably. This policy outlines our processing times, delivery timeframes, and shipping costs across all regions we serve.
Order Processing
- Please allow up to 2 business days for order processing before dispatch, except for Special Delivery orders placed before 1 PM on a business day, which are dispatched the same day.
- Orders are processed Monday to Friday, excluding public holidays.
- Special Delivery orders placed before 1 PM, UK time, Monday to Friday, excluding public holidays, are dispatched the same day. Orders placed at or after 1 PM are processed the following business day.
Shipping Methods & Delivery Times
🇬🇧 United Kingdom
Standard Shipping
- Delivery time: 2–4 business days
- Cost: £3.99
Express Shipping
- Delivery time: 1–3 business days
- Cost: £4.99
Royal Mail Special Delivery — Next Day Delivery (by 1 PM)
- Delivery time: Next business day after dispatch. Special Delivery orders placed before 1 PM on a business day are dispatched the same day.
- Cost: £10.99
Free Standard Shipping
- Orders of £50 or more
Free Next Day Delivery UK
- Orders of £100 or more
All UK orders are shipped via Royal Mail, and a signature may be required.
🇮🇪 Ireland
Standard International Shipping
- Delivery time: 2–11 business days
- Cost: £10.99, depending on applicable package-weight limits. Free standard shipping on orders of £150 or more.
🇪🇺 European Union
Standard International Shipping
- Delivery time: 2–11 business days
- Germany: £9.99.
- France and Netherlands: £11.99.
- Belgium, Italy, Poland, Spain and Sweden: £13.49.
- Free standard shipping to the countries above on orders of £150 or more.
- Romania: £17.99; free standard shipping on orders of £200 or more.
- Rates are subject to applicable package-weight limits. Available shipping options are shown at checkout.
🇳🇴🇨🇭 Europe (Non-EU — e.g., Norway, Switzerland)
Standard International Shipping
- Delivery time: 3–17 business days
- Norway: £16.99; free standard shipping on orders of £200 or more.
- Switzerland: £12.99–£14.99, depending on package weight; free standard shipping on orders of £175 or more.
- Rates are subject to applicable package-weight limits. Available shipping options are shown at checkout.
🌍 International (USA, Canada, Australia, New Zealand, Japan, China, Hong Kong, Thailand and Turkey)
Standard International Shipping
- Delivery time: 3–17 business days
- USA: £14.99–£20.99; free standard shipping on orders of £200 or more.
- Canada: £14.99–£24.99; free on orders of £250 or more.
- Australia: £15.99–£25.99; free on orders of £250 or more.
- New Zealand: £16.99–£32.99; free on orders of £250 or more.
- Japan: £17.99–£29.99; free on orders of £250 or more.
- Hong Kong: £14.99–£29.99; free on orders of £250 or more.
- China and Turkey: £14.99–£19.99; free on orders of £200 or more.
- Thailand: £15.99–£29.99; free on orders of £200 or more.
- Paid rates vary by package weight and are subject to the weight limits for each destination. Available shipping options and the final shipping charge are shown at checkout.
Shipping Confirmation & Tracking
Once your order is dispatched, you will receive a shipping confirmation mail containing your tracking information.
Tracking may take up to 24 hours to update after dispatch.
Delivery Issues
If you experience delays or delivery issues, please contact us with your order number at:
Our team will investigate the matter promptly.
Contact Information
For shipping enquiries, please contact:
BIG GAME SPORTS LIMITED
Company Number: 15905278
Registered Address:
55 Neerings, Coed Eva
Cwmbran, NP44 6UH
Wales, United Kingdom