Frequently asked questions
Got Questions? We’ve Got Answers.
What are your shipping rates & delivery times?
What are your shipping rates & delivery times?
We offer free UK shipping on orders over £50. Otherwise, standard rates apply. Most UK orders arrive within 2–5 business days; international shipping may take 7–14 days.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Yes, you can return or exchange eligible items within 30 days of receipt, as long as they are unused and in original condition with tags attached.
What happens if my size is out of stock?
What happens if my size is out of stock?
If a size is out of stock, you can sign up to be notified when it’s back, or check similar items in the product’s “You may also like” section. We also replenish popular sizes regularly.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Orders can be modified or canceled within 1 hour of placing them. Please contact us immediately via the ‘Contact’ page to request changes.
How can I contact customer support?
How can I contact customer support?
You can reach us via the Contact page on the website, email us at [support email], or submit a support ticket. We strive to respond to all queries within 24 hours (Mon–Fri).